Frequently Asked Questions

What happens if my package arrives damaged?

Contact us within 72 hours with photos, and we will arrange a replacement or refund.

Do wholesale customers receive dedicated support?

Yes. Wholesale clients may be assigned a dedicated account representative.

Do you offer returns?

Yes — retail orders can be returned within 14 days if unused and in original packaging.
Wholesale orders are returnable only if defective or incorrect.

Are wholesale orders returnable?

Wholesale orders are final sale, except for:

  • Manufacturing defects
  • Fulfillment errors
  • Damaged shipments reported within 72 hours
How do I contact customer support?
What payment methods do you accept?

We accept:

  • Credit/debit cards
  • PayPal
  • Other secure online payment methods
Can I track my order?

Yes. You will receive a tracking number by email once your order is shipped.

How long does shipping take?

Standard delivery within the USA takes 3–7 business days.
International delivery takes 7–21 days depending on destination.

Do you sell retail or wholesale?

Both. We offer:

  • Retail single-unit purchases
  • Wholesale bulk orders with tax exemption
How do I qualify for wholesale pricing?

Wholesale pricing is available to:

  • Registered businesses
  • Resellers
  • Bulk purchasers

Business verification may be required. Please sign up through this link.

Do you offer free shipping?

Yes, ALL orders include free standard shipping.

Do you offer invoices with UPC/barcodes?

Yes, authentic invoices and barcodes are available for wholesale bulk orders.

Wholesale FAQs

How do I qualify for wholesale pricing?

Wholesale pricing is available to:

  • Registered businesses
  • Resellers
  • Bulk purchasers

Business verification may be required. Please sign up through this link.

Do you offer invoices with UPC/barcodes?

Yes, authentic invoices and barcodes are available for wholesale bulk orders.

Return FAQ

Do you offer returns?

Yes — retail orders can be returned within 14 days if unused and in original packaging.
Wholesale orders are returnable only if defective or incorrect.

Are wholesale orders returnable?

Wholesale orders are final sale, except for:

  • Manufacturing defects
  • Fulfillment errors
  • Damaged shipments reported within 72 hours

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